Ask yourself the following questions... When you're finished, if you don't think your responses were what they should be, read on to see what dvPayroll and HR has to say on these questions. 1. Is your payroll consistently accurate? Do you have mistakes... Often Occasionally Never 2. Is your payroll service responsive when you need help or find mistakes in your payroll? I call and get an answer while I'm on the phone. I call, then have to leave a message and wait for a call back. I call and leave a message and sometimes I don't get a call back, so I have to call again. I often have to call several times before someone answers my question. 3. Does your payroll service only know you by a number or code? Yes No, I have a person I contact who knows me by name. No, they can sometimes look me up in the computer by using my company name. 4. Is the way you do payroll a square peg trying to fit into your service's round hole? Yes, I have to adapt the way I do my payroll to fit my current company's services and software programs. No, they adapt their services and software programs to fit the way I do my payroll. 5. Do you know your contact at your payroll service, can you ask them questions? Yes, I feel comfortable with my representative and can ask them questions when they arise. No, I do not have a contact, so it's difficult to know who to talk to about questions or problems. If you don't think your responses were what they should be, read on to see what dvPayroll and HR has to say on these questions. 1. Is your payroll consistently accurate? At dvPayroll & HR we strive to have the most consistently accurate payroll as possible. And if by chance, your payroll does have a mistake, all you need to do is let us know and we'll fix it immediately. 2. Is your payroll service responsive when you need help or find mistakes in your payroll? When you call dvPayroll & HR you will speak to a person immediately, and that person will try to fix your problem or answer your questions while you're on the phone. If this can't happen, we'll look into the matter right away and get back to you quickly. Quickly, to us, means means hours not days. If your need requires specialized programming, we will let you know if it's possible, or help you find other alternatives. 3. Does your payroll service only know you by a number or code? When we work with our customers we like to feel that we're part of their payroll processing team, not just a vendor. For this reason, we try to get to know our customers, and then we assign a dvPayroll and HR team to work on that account. This team will understand your account, and over time, get to know you -- and you'll get to know us -- by name, not a number. 4. Is the way you do payroll a square peg trying to fit into your payroll service's round hole? At dvPayroll & HR, our programs are designed in-house with an open architecture. What that means to you is that we try to make our programs fit your needs, not try to make your needs fit our programs. If you have a need for a custom program, we have the capabilities to create it in-house. 5. Do you know your contact at your payroll service, can you ask them questions? One of our philosophies is that we don't only service our clients on the day we produce their payroll, but that we provide excellent service in between payrolls. As we mentioned before, dvPayroll and HR has a team assigned to each account. We do this so that you'll know who to contact if you have a question, and if your usual contact is unavailable, there are others who you know, and know your account and can help. Also, we hope that as you become more comfortable with us, you'll know that you can always ask us questions and we'll either know, or find you the answers. We'd appreciate it if you would forward this information to us by clicking on the submit button. If you'd like us to contact you about our services please indicate it below. Name Title Industry Company Address City State Zip Country Phone Fax E-Mail Please have a dvPayroll & HR representative contact me. | Help Us Help You | Free Payroll Analysis | Helpful Facts | | What Others Say | Contact Us | Home | © 2001 dvPayroll & HR Important Legal Information dvPayroll & HR 163 Route 130, Building 1, Suite C Bordentown, NJ 08505 800.600.5257 Fax 609.298.6742 info@dvpayroll.com Last Updated: Tuesday, January 30, 2001 10:58 AM